Last Updated: July 30, 2025

Terms of Service

Welcome to Webixlab! These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By accessing and using Webixlab's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Important Notice

These Terms constitute a legally binding agreement between you and Webixlab. Please read them carefully and contact us if you have any questions.

2. Description of Service

Webixlab provides web development, mobile app development, UI/UX design, and related digital services. Our services include but are not limited to:

  • Custom website development
  • Mobile application development
  • E-commerce solutions
  • UI/UX design services
  • Digital consulting
  • Hosting and SEO services
  • Educational content and resources

3. User Accounts

Account Creation

To access certain features of our services, you may be required to create an account. When creating an account, you must provide accurate and complete information.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use our services for any commercial purpose without authorization
  • Reverse engineer or attempt to extract source code
  • Distribute malware or other malicious software

5. Intellectual Property Rights

Our Content

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Webixlab or its licensors and is protected by copyright, trademark, and other intellectual property laws.

User Content

By submitting content to our website or services, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content in connection with our services.

Client Work

Upon full payment for custom development work, clients retain ownership of their custom-developed applications and content, subject to any third-party licenses and our retained rights to general methodologies and know-how.

6. Payment Terms

Pricing

Prices for our services are as quoted in our proposals or as listed on our website. All prices are subject to change without notice.

Payment

Payment terms are as follows:

  • Payment is due according to the schedule outlined in your service agreement
  • Late payments may incur additional fees
  • We reserve the right to suspend services for non-payment
  • All payments are non-refundable unless otherwise specified

Refunds

Refund policies vary by service type and are outlined in individual service agreements. Generally, refunds are not available for completed work or services already rendered.

7. Service Level Agreements

Project Delivery

We strive to deliver projects according to agreed timelines. However, delivery dates are estimates and may be subject to change due to:

  • Client feedback and revision requests
  • Scope changes or additions
  • Technical complexities
  • Third-party dependencies

Support and Maintenance

Support and maintenance terms are specified in individual service agreements and may include:

  • Bug fixes and technical support
  • Security updates
  • Performance optimization
  • Content updates (if applicable)

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers and Limitations of Liability

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to our services. We may experience downtime for maintenance, updates, or unforeseen circumstances.

Limitation of Liability

To the maximum extent permitted by law, Webixlab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Warranty Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10. Indemnification

You agree to indemnify and hold harmless Webixlab, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you submit or transmit through our services

11. Termination

Termination by You

You may terminate your account at any time by contacting us. Upon termination, your right to use our services will cease immediately.

Termination by Us

We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe:

  • Violates these Terms
  • Is harmful to other users or our business
  • Violates applicable laws
  • Is fraudulent or involves unauthorized use

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

  1. Good faith negotiations between the parties
  2. Mediation, if negotiations fail
  3. Binding arbitration, if mediation is unsuccessful

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

  • Posting updated Terms on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Webixlab concerning our services.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@webixlab.online

Phone: +255 620 636 893

Address: Dar es Salaam, Tanzania

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST